Why is ISO 9001 significant for you as a customer?

ISO 9001 was recognised around the world as a set standard for Quality management systems (QMS). It is the most vastly used QMS standard on the globe because of its highly set standards which have high customer satisfaction benefits. Millions of licences have been issued to industries all over the world. This represents how the business you’re buying goods/services from have been recognised to hold all of the traits for excellent service and consistent product satisfaction. Companies offer a ISO certified training programme for businesses to send their employee’s to. Here at LES we have sent our employee’s to be trained which provides them with the correct way to help run a business to make it as efficient as possible with giving the best possible outcome of customer service.

ISO’s benefits are as follow...

Think about it…without customers, a business wouldn’t succeed? So why wouldn’t you put the customer's needs and wants as your first priority in any situation? This is where many businesses fail to recognise that customer service is one of the most valued assets a business can have and how it can make or break a purchase or even lead to repeat custom.

What deems good customer service?

Good customer service is when the customer is completely satisfied from the enquiry right through to the delivery of the product. This sounds easy enough but stating how to give good customer service is very different to following it through consistently. Repeat business is the backbone of selling to consumers as one off purchases are typically the most important as a fantastic customer service experience will implore the customer to be more inclined to repeat a purchase in ...